Refund policy

The conditions stipulated in this document only apply to purchases made at https://littlefaca.com/.

 

1. Can I return my order?

Once you have received your order, you can notify us of your intention to return it within 14 days. Your intention can be communicated by emailing ola@littlefaca.com. Your intention can also be communicated by sending the free resolution form, but this is not obligatory. If you make use of this option, Gorgeous Party - Unipessoal, Lda. will send you an acknowledgement of receipt of the withdrawal form on a durable medium (e.g. by email) within 48 (forty-eight) hours.

 

2. In what situations can I return my order?

In addition to the Customer's right to return the order within 14 days of receipt, the products will be promptly replaced by  Gorgeous Party - Unipessoal, Lda. in the event of damage. In the event of a production/packaging error for which  Gorgeous Party - Unipessoal, Lda. is responsible, the product may be replaced/returned. In the case of personalized products,  Gorgeous Party - Unipessoal, Lda. reserves the right to analyze each case and accept the return or not.

 

3. How is the return made?

Payments made by the Customer will be refunded using the same means of payment used in the initial transaction. Alternatively, the Customer may expressly indicate that they wish the refund to be made by another means, which will not entail any costs for them. In particular, with a view to speeding up the refund process, the Customer may indicate the details of the bank account (IBAN and respective holder) to which they wish the refund to be made.

 

4. Do I have to pay to return my order?

If the return is due to a processing error, Gorgeous Party - Unipessoal, Lda. will be responsible and the order will be collected, borne by the company itself. Collection takes place at a place and date to be agreed - the time being determined by the carrier itself.

If the return is due to a reason beyond Gorgeous Party - Unipessoal, Lda.'s control, the customer will have to pay for the return via a carrier. For more information on how to return your order, please contact us at ola@littlefaca.com. In both cases, the order must be properly sealed so that it can be handled by the carrier responsible for the return.

When any product sold by Gorgeous Party - Unipessoal, Lda. is damaged and the customer wishes to complain for this reason, they should contact the store immediately at ola@littlefaca.com with the following information:

- Order number;
- Photo of the outer packaging with the damage;
- Photo of the inner packaging with the protections;
- Photo of the carrier's label on the packaging;
- Photo of the damaged goods.

Through this information and photographic record, in the event of a production/packaging error or damage to the order, Gorgeous Party - Unipessoal, Lda. assumes responsibility and the product will be replaced or returned at no cost to the Customer.

In the case of a damaged product, Gorgeous Party - Unipessoal, Lda. will not send it back for replacement.

Gorgeous Party - Unipessoal, Lda. guarantees the utmost care and safety in the preparation of all orders and, for this reason, is not responsible for damage caused by the transportation of products.